Privacy policy

Privacy Policy

At Luxsupp Group, safeguarding your personal data and respecting your privacy are paramount to us. Your personal data belongs to you, and we honor that. This Privacy Policy outlines how and why we collect and utilize the personal data you provide to us or that we gather about you during your interactions with us, such as when you browse our website or visit our stores.

When we mention "Luxsupp Group," "us," "we," or "our" in this notice, we are referring to Luxsupp Beauty Limited and, where applicable, any subsidiaries or affiliates owned or controlled by Luxsupp Beauty Limited, which manage Luxsupp websites or oversee stores, kiosks, or events in your region.

We aim to provide you with comprehensive information about how we handle your personal data, how we safeguard it, and your rights concerning that data. Should you have any questions or concerns about this Privacy Policy, our Data Protection Officer ("DPO") is available to assist you. You can reach out to our DPO directly at support@luxsupp.com or through the contact details provided in the "Contacting Us" section at the end of this Privacy Policy. We may periodically update this Privacy Policy by revising this page. While we will notify you of significant changes, we encourage you to review it periodically.

Ensuring Lawful Use of Your Personal Data

We strictly adhere to lawful grounds for using your personal data. Specifically, we utilize your personal data in the following circumstances:

  • To fulfill our contractual obligations with you (e.g., order fulfillment).
  • To pursue our legitimate interests or those of a third party, as part of operating our business, provided it does not significantly impact your interests, rights, or freedoms. For instance, we may analyze your purchase history to offer personalized promotions.
  • To comply with legal obligations (e.g., fraud prevention).
  • Occasionally, we may seek your consent to use your personal data, such as when you subscribe to our newsletters. You can withdraw your consent anytime (see "Your Rights" section below).

What Personal Data Do We Collect and How Do We Use It?

The personal data we collect from you and its utilization depend on your interactions with us, such as placing orders, contacting us, or booking appointments. We handle 'special category data' (e.g., health-related data) only with your explicit consent. Below are examples of information we collect and how we use it:

[Table] - Personal Data We Collect | How We Use It | Lawful Basis

Marketing Service Providers

We may share your personal data, including demographic information and transaction history, with selected marketing service providers. This facilitates:

  • Understanding customer characteristics.
  • Creating predictive models for personalized recommendations.
  • Enhancing marketing relevancy and effectiveness.
  • Improving offline and online communication with customers.

For security, we anonymize the data shared with marketing service providers, replacing identifiable information with pseudonymous identifiers or encrypted tokens. These providers may match our data with theirs or other third-party sources to enhance consumer insights.

International Transfer of Your Personal Data

As a global business, some of our subsidiaries and service providers operate outside the UK or EEA. Therefore, your personal data may be transferred to or accessed from third countries to provide our services. We ensure such transfers comply with applicable laws and adhere to data protection principles.